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While aiming to deliver improved services to citizens, the public sector worldwide is facing various and ever-growing challenges.
Especially in environments with policies of official multilingualism, information management is one of the biggest challenge, and comes hand-in-hand with the duty to supply information by means of official journals and publications.
The public sector thereby is confronted with the following business issues:
Different publication themes
- Legislation
- Official information and notices
- Public procurement
- etc.
Time constraints
Official information needs to be published to strict deadlines, and often in a variety of languages simultaneously. This is especially true for the European Union, which currently has 23 official languages. In addition, the time frame from creation to publication is decreasing continuously.
Citizen-driven service offering & technological development
- Information has to be published to fit the needs of various, specific target groups
- Information has to be published using different communication channels; and citizens are more and more reluctant to receive paper-based information
- Information has to be easily accessible at any time (the “Google” approach)
Budget reforms
Public authorities basically face the same challenge as the private sector when it comes to reducing costs. Administrative expenses have to be reduced – business process involvement is put to the test here. Furthermore, printing and dissemination costs have to decrease. Slowly but surely, paper is being replaced by electronic media.
Our approach
Based on more than 20 years' experience in the public sector, our solution for "Journals & publications" brings together the right combination of processes, organization, information technology and quality management.
We employ best-of-breed technology, either commercial or open-source, depending on the individual requirements of the public sector organization. We are aware that each organization within the public sector faces different challenges according to its particular circumstances and public responsibilities.
Our solution follows a stepped approach:
1) Business analysis
- Analysis of the business process(es) and definition of requirements for (IT) systems and organization
- Specification and implementation planning
2) Implementation
- Set-up of production facilities and organization
- Implementation of production systems
- Implementation of required workflows and processes
- Set-up of Service Level Agreement (SLA) and quality assurance measures
3) Operation
- Service operation according to the SLA
- Dedicated service and contract management
- Continual optimization of the service and processes in cooperation with the customer
The operational part of our solution "Journals & publications" is supported by the following business process services:
- Capture, content creation, consolidation & proofing
- Transformation (data conversion, semantic structuring, etc.)
- Translation and localization
- Publishing
- Archiving
- IT infrastructure & application management