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ITyX - Solutions are the Result of Research and Science

ITyX was founded in 1996 by graduates of the Computer Linguistic Faculty at the University of Koblenz. The result of various research projects are the base of the methods and applications for the contact center software modules MEDIATRIX. ITyX specializes in the analysis of unstructured documents. ITyX systems/solutions operate with auto-adaptive techniques, which are based on methods of linguistic and AI (Artificial Intelligence).

They are used by large service organizations such as Air Berlin, Bosch, Infineon Technologies, Simyo, Samsung, HUK Coburg, IKEA and UniCredit Direct Services to support the automation of digital customer contact via email, web, letter and fax. The ITyX Group today employs 76 members of staff, is owner led and one of the technology drivers in the digital service solution sector.

Multi-channel Input & Response Management

Future-proof solutions for a profitable dialog with your customers

  • Highly efficient, real-time customer communication across all channels (e-mail, letter, fax, Web, phone)

  • All communication processes are partially or fully automated

  • All text-based information is processed centrally

  • Relevant knowledge is available to employees, partners and customers – based on access level, exactly at the right time.

ITyX’s intelligent software technologies adapt to the behaviour of human agents in processing documents and information. The result is admin-free intelligence that can be used to efficiently automate recurring customer dialogs. The solution continually improves itself while running, allowing you to realize ROIs within 12 months.

euroscript and ITyX

euroscript consultants have acquired a significant knowledge and expertise implementing ITyX technologies and is able to offer hands-free straight-through processing solutions for its customers used to processing high-volume of data.

Thanks to ITyX, euroscript is now capable to deliver an intelligent (self-learning) platform to capture, analyze and classify incoming unstructured information.